Using Internet Everywhere
Follow the instructions on the inside sleeve of the Internet Everywhere kit. Or else you can also view the online user guide
here.
No, with Internet Everywhere you only need Orange mobile coverage.
Not yet.
You can use your existing fixed broadband in the same way you do today, or you can use Orange Internet Everywhere when you are on the move and you need to connect to the Internet.
Yes. Internet Everywhere offers the same level of security as a fixed broadband connection.
As Internet Everywhere uses the Orange mobile network, your service is dependent on the quality of the coverage you receive. To check the coverage in your area, call us on 8900. In areas where we have no 3G+ coverage, you will still get EDGE coverage
PIN is activated on your SIM. De-activate in Security Settings in your Internet Everywhere interface. View the online user guide
here for more details
Yes you can. You can also receive SMS on your Internet Everywhere interface. SMS are charged separately and are not included in your Prepay or Post Pay packages (50cts for a Post Pay and 60cts for a Prepay)
Prepay Internet Everywhere
If you have enough credit on your SIM, send an SMS "buy int1GB" on 8684 to buy 1GB of data. You will receive a first SMS to acknowledge your request and a 2nd SMS to confirm that you have received 1GB of data.
By ATM recharge, E-voucher, E-transfer or SMS top-up
Send an SMS "query" to 8684. You will receive an SMS with your remaining data balance as well as the validity of your package.
Otherwise on the IE interface, you can check your sessions durations/downloads and uploads by clicking on "Internet Connection Records"
No. You will be charged 60cts for this SMS.
No. You will be charged 60cts for this SMS.
1GB costs Rs499 so you need to have at least Rs500 to buy this package (Rs499 for the package + 60 cts for the SMS)
Post Pay Internet Everywhere
Send an SMS "conso" to 8444. You will receive an SMS with your remaining data balance, but this is not done in real time. For a request sent on a weekday, you will get the remaining balance as at midnight the previous day. For a request sent on a weekend, you will get the remaining balance as at 48 hours prior to the request.
Otherwise on the IE interface, you can check your sessions durations/downloads and uploads by clicking on "Internet Connection Records"
No. You will be charged 60cts for this SMS.
Internet Everywhere dongle
1 year warranty
4GB
No. You will need to buy this separately.
Yes. The dongle is a plug and play device, so simply plug in the device into another laptop or PC and it will install the software, then you're good to go.
You can use your dongle in most PCs, laptops and Apple Macs. This key is compatible Windows 2000/XP/Vista/Mac OS.
Yes.
You can make video calls over the Internet using applications such as Windows Live Messenger to talk to your friends or family. Please be aware some applications and services will use more data than others.
No, the dongle provides an Internet connection for the laptop or PC that it is directly connected to.
Bring to the nearest shop and we will send it in for repairs
No the dongle is network-locked and can only be used with an Orange SIM (Prepay or Post Pay)
Yes as long as it's an Orange SIM (Prepay or Post Pay) and you have data activated on your SIM. To activate data on your SIM call us on 8900.
Yes, you just need to insert an Orange SIM, given of course that the dongle you already have is not network-locked.
If you will have a regular use of internet:
If you only need to access the internet now and then:
Your existing SIM is in your phone. When you buy an Internet Everywhere kit, we give you a SIM for free. This can be Prepay and Post Pay as you wish.
How do I sign up?
Just walk into any of our Orange Shops and choose between a Prepay or a Post Pay Internet Everywhere kit
As soon as you receive your Internet Everywhere kit you're ready to go. It's not like a fixed broadband connection that can take between 7-10 working days to get you connected.
Only your National ID card.
How much does it cost?
Yes you can. If you are not subscribed to any Internet Everywhere plan but you still want to surf using your key, then you can on Pay As You Go. You will be billed at Rs3/MB (Prepay or Post Pay)
No. If you are subscribed on a Post Pay Internet Everywhere plan, you can choose to pay by direct debit or in an Orange shop. We recommend paying by direct debit as it's more convenient.
You'll receive one bill for each Post Pay no.
Prepay : You will be charged Rs 3/MB given that you have enough credit on your phone.
Post Pay: You will be charged Rs 2/MB out of bundle.
Post Pay client: Yes you can. You will be charged pro-rata on the old package and pro-rata on the new package.
No. If you transfer data after you have used your monthly inclusive allowance you will be charged at the out-of-bundle rate.
No, your data allowance is reset after each month.
Standard pay monthly contract rules apply, so you would have to pay for the remaining months of your contract.
Prepay: If you bought a package of 1GB and have used more than this amount then you will be billed at Rs 3/MB, given that you have enough credit on your SIM
Post Pay: Orange Internet Everywhere gives you an inclusive amount of data per month, for example 3GB. If you use more than this amount of data in any one month (billing period) then you will be charged an 'out-of-bundle' rate for the additional data you transfer which is Rs 2/MB.
How good is the coverage ?
You can use your dongle anywhere you have Orange network coverage. To check the coverage in your area, call us on 8900.
Can I use it abroad?
Check our tariffs for data roaming. Note that tariffs are subject to change
Yes, you can but you will need to enable it before going abroad by calling 8900. Please be aware though that any usage abroad will not be deducted from your domestic data bundle and that you will be charged at a different rate.
Please call us on 8900
I'm still having problems
Please call us on 8900
Please call us on 8900
Please call us on 8900
Please call us on 8900
If you are on Windows Vista/Windows 7 and when plugging in your key, you are prompted everytime to install the Internet Everywhere software, then you will need to install a patch. Follow the instructions below:
Technical terms
Wi-Fi is a wireless technology that allows PCs, laptops and other devices to connect to a network, and usually the Internet. It's useful within a building such as your home, or a cafe.
Internet Everywhere uses the Orange mobile network (3G+/3G/EDGE/GPRS) to give you an Internet connection, which means that you can stay connected anywhere you have Orange coverage.
No. You can only connect to Orange mobile network (3G+/3G/EDGE/GPRS).
A dongle is the name for the USB device that allows you to connect to mobile broadband. You might also hear it called a USB modem or USB stick.
A Giga Byte is an amount of data. We provide a number of plans to ensure that Internet Everywhere is always suitable for your needs, whether you occasionally surf the Internet, or regularly download music.
3G refers to the Third Generation mobile network.
High Speed Downlink Packet Access. HSDPA comes in a number of different speeds, for example. 1.8, 3.6 and 7.2Mbps.
High Speed Uplink Packet Access. As well as downloading data from the Internet, you may need to upload data such as pictures on to a social networking site. HSUPA enables you to do this very quickly via the 3G network. Downlink speed is up to 7.2Mbps and uplink speed is up to 2.0Mbps
The Internet Everywhere key is HSUPA
3G+ is what we call HSDPA and HSUPA.
General Packet Radio Services. Downlink speed is up to 114 Kbps
Enhanced Data Rates for Global Evolution. Downlink speed is up to 384 Kbps
